FAQ'S

• Please remove shoes when entering the room for class. Sometimes regular socks can be slippery on our floors, so we suggest little ones go barefoot or wear grippy socks.
• Please do not leave soiled diapers in the classroom; bring a plastic bag with you to take the diapers with you when you leave.
• Class may be canceled by Sound Play due to weather or health issues at any time. A limited number of make-ups will be available if circumstances allow.

• We will conform to the school cancellation policy of the town in which the classes are held. Please check with the WBZ/CBS website in the morning for school cancellation announcements.
• We will also attempt to email everyone in the class an hour prior to class if we are canceling for that day. We will use the email entered on your account info when you register.

• We encourage you to take of photos and video of your children during the class, if you like. However, please be considerate of other families, and avoid photographing their children without permission.
• If you strongly object to photos or videos of your children being taken during class, please do let us know.

• If you are not able to attend a particular class, please do mark yourself as absent on our portal as soon as you know.
• You can also schedule a make-up in the portal, once you’ve missed a class.

• Tuition must be paid in full via our website before the first day of class. If you have not fully paid, you may lose your seat to another attendee.

• In case of natural disaster, snow days, or other external factors that cause the cancellation of classes, we will do our best to offer make-ups. If the make-ups are not sufficient, credit for a future class or a refund may be given at our discretion on a case-by-case basis.

• If you have a special financial issue that impacts your ability to participate, please do contact us and we will try to work with you.

• We reserve the right to modify or change our terms and conditions without notice. We will not be liable to you or any third party due to such changes.

By participating in the Sound Play program, I hereby release, covenant not to sue, discharge, and hold harmless Sound Play, their employees, agents, and representatives, of and from all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating to my participation in this program. I understand and agree that this release includes any claims based on the actions, omissions, or negligence of this organization, its employees, agents, and representatives.